RHYNO

Privacy Policy

Last updated: 01 July 2026

RHYNO ("RHYNO," "we," "us," or "our") operates the website therhyno.com (the "Site"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or shop with us.

By using the Site, you agree to the collection and use of information as described in this Policy.

1. Information We Collect

a) Information you give us directly:

• Name, email address, phone number
• Shipping and billing address
• Order history and preferences
• Communications with our support team (email, WhatsApp, social media)

b) Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent, referring URLs
• Cookies and similar tracking technologies (see Section 5)

c) Information from third parties:

• Payment confirmation from our payment gateway
• Delivery status updates from our logistics partner, Delhivery

We do not collect or store your full card/UPI details — these are processed directly by our PCI-compliant payment gateway.

2. How We Use Your Information

We use your information to:

• Process, ship, and deliver your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to customer service requests and resolve complaints
• Improve our website, products, and customer experience
• Send promotional emails/SMS/WhatsApp messages (only with your consent, and you can opt out anytime)
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations under Indian law

3. Sharing Your Information

We share your information only where necessary:

We do not sell your personal information to third parties. We may disclose information if required by law, court order, or government request.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations (including tax and accounting requirements), and resolve disputes.

5. Cookies

We use cookies to:

• Keep items in your cart
• Remember your login/preferences
• Analyze site traffic and improve user experience
• Show relevant ads (if you've consented to marketing cookies)

You can disable cookies through your browser settings, though this may affect site functionality.

6. Data Security

We implement reasonable technical and organizational measures (encrypted checkout, restricted access to customer data) to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account/data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at support@therhyno.com.

8. Children's Privacy

Our Site is not directed at individuals under 18. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, Delhivery tracking pages). We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes constitutes acceptance.

11. Contact Us

For questions or concerns about this Privacy Policy, contact: