RHYNO
Return, Exchange & Refund Policy
Last updated: 01 July 2026
At RHYNO, we want you to love what you wear. If something isn't right, here's how our returns and exchanges work.
1. Return & Exchange Window
- You may request a return or exchange within 4 days of the delivery date.
- Requests raised after 4 days from delivery will not be accepted.
2. Eligibility Conditions
To be eligible for a return or exchange, the product must be:
- Unused, unworn, and unwashed
- In its original condition with all original tags, labels, and packaging intact
- Free of stains, odors (including perfume/deodorant), or signs of alteration
- Accompanied by the original invoice/order confirmation
Products that are visibly used, damaged due to misuse, or missing tags/packaging will not qualify for return or exchange.
3. Non-Returnable Items
For hygiene and quality reasons, the following categories cannot be returned or exchanged:
- Items marked "Final Sale" or purchased during clearance/liquidation sales
- Products purchased under BOGO or free-gift promotions where the free item is not returnable
- Customized or made-to-order products
4. How to Initiate a Return or Exchange
- Email us at support@therhyno.com or reach out on WhatsApp at 9425609545 within 4 days of delivery, with your order number and reason for return.
- Our team will confirm eligibility and share the return process — either a reverse pickup (via Delhivery, where serviceable) or self-ship instructions.
- Pack the item securely in its original packaging with tags intact.
- If reverse pickup is unavailable in your pin code, you will need to self-ship the item to our warehouse address (shared at the time of return approval). Self-shipping costs are reimbursed via store credit only when the request is for an exchange/replacement; self-shipping costs for a return (refund) are borne by the customer and are non-refundable.
5. Reverse Pickup
- Where serviceable, Delhivery will attempt pickup within 24–48 hours of your return request being approved, with up to 2–3 pickup attempts.
- Reverse pickup is subject to serviceability in your area. If unavailable, self-shipping instructions will be provided.
6. Quality Check
Once the returned item reaches our warehouse, it will undergo a quality check within 2–4 business days. Refunds or exchanges will only be processed if the item clears this check.
7. Refunds
- Since all RHYNO orders are prepaid, approved refunds will be credited to your original payment method (card/UPI/net banking) within 5–7 business days after the quality check is completed.
- Shipping charges (if any were paid) are non-refundable, except in cases of our error (wrong/defective item).
- Refunds for orders placed with a discount code will reflect the discounted amount actually paid, not the original MRP.
8. Exchanges
- Exchanges are subject to size/color availability at the time of request.
- If the desired size/color is unavailable, we will offer a refund instead.
- Only one exchange is permitted per item.
9. Cancellations
Please see our separate Cancellation Policy for order cancellation terms.
10. Damaged, Defective, or Wrong Item Received
If you receive a damaged, defective, or incorrect item:
- Report it within 24 hours of delivery at support@therhyno.com with your order number, photos, and an unboxing video.
- We will arrange a free replacement or full refund, including any shipping costs, once verified.
- Claims reported after 24 hours may not be eligible for resolution.
11. Right to Modify
RHYNO reserves the right to update or modify this Return, Exchange & Refund Policy at any time without prior notice. The policy in effect at the time of your order placement will apply.
